Camplify Cancellation Policies

Hirer Cancellations

At Camplify, RV owners can choose which cancellation policy to offer to hirers and hirers can review the policy before booking.
There are two policies that owners can choose between:
- Flexible
- Strict

Flexible

> 10 Days prior to booking start date 
Hirer: 100% Camplify credit (Refund available upon request*)
Owner: 0%

 4-10 Days prior to booking start date
Hirer Cancellation Cost: Booking Fee plus 10% of total booking value, balance Camplify Credit 
Owner: 10% of Hire Fees, Service Fee and any other charges (e.g. delivery) on the booking 

< 4 Days prior to booking start date
Hirer: No credit, no refund
Owner: 100% of Hire Fees, Service Fee and any other charges (e.g. delivery) on the booking

Strict

> 45 Days prior to booking start date 
Hirer: 100% Camplify credit (Refund available upon request*)
Owner: 0%

20-45 Days prior to booking start date 
Hirer Cancellation Cost: Booking Fee plus 10% of total booking value, balance Camplify Credit 
Owner: 10% of Hire Fees, Service Fee and any other charges (e.g. delivery) on the booking 

< 20 Days prior to booking
Hirer: No credit, no refund
Owner: 100% of Hire Fees, Service Fee and any other charges (e.g. delivery) on the booking

* Less admin fees of $25 per booking. Refunds may take up to 14 days to process.

FAQs

How do I know which policies apply to which RV?
Every RV listing will display which of the two policies is applicable to a hire under the 'Cancellations' section.  You will also receive a copy at the time of payment for your own records. 

When does the cancellation take effect?
The cancellation is only considered valid when the hirer or owner cancels the booking through the platform. Cancellations cannot be made through email to Camplify support or by phone.

Owner Cancellation

By accepting a booking, the owner is entering into an agreement with the hirer to provide their RV for hire on the booking dates. If an owner needs to cancel a booking due to an emergency, the RV has been damaged or is off road for urgent repair the owner must promptly notify the hirer and Camplify.   If an owner provides late notice or cancels for any other reason, cancellation charges will apply. 

If an owner fails to fulfill a paid booking, such as not having the required registration, COF or WOF and EWOF (if applicable), or not meeting a hirer for the handover this is a breach of the hire contract. Owner breaches will be deemed an owner cancellation.

If the owner cancels a booking, the following cancellation charges will apply.
> 14 Days prior to booking start date:
 Cancellation charge $50 per booking
8-14 days prior to booking start date:
Cancellation charge $200 per booking
< 7 days prior to booking start date:
 Cancellation charge $500 per booking

Where the Owner cancels for reasons beyond their reasonable control, Camplify may waive the cancellation charge. However, the owner may be charged a $25  processing fee in respect of any refund  to the hirer.

Camplify may also block out the owner’s calendar for the cancelled booking dates and issue a review that includes an unreasonable cancellation on a hirer. 

Auto Cancellation - Non Payment

If the hirer has not made payment within 72 hours of the owner accepting a booking the booking will be cancelled.