Camplify Community Rules

At Camplify, our mission is to unlock new adventures and earning opportunities for recreational vehicles around the world. We’ve enabled thousands of owners to boost their income by sharing their much-loved caravans, motorhomes, campervans & camper trailers with holidaymakers. The trust and behaviour of our global community is crucial in helping us deliver unforgettable outdoor holidays and new ways for van owners to make money. These Community Rules are designed to help both van owners and hirers enjoy five star experiences together. If it becomes clear that you cannot follow our Community Rules this may result in deactivation of your account and/or a ban from the Camplify platform.

Please note. These Community Rules apply to both owners and hirers, failure to  comply is a breach of  Camplify’s Terms of Service

Threatening behaviour is not tolerated: We encourage friendly communication across our community and do not tolerate threatening behaviour. Any incidences of members conveying an intent to harm anyone by word or physical actions will be taken very seriously.

Honesty: We’re continuously empowering RV owners to become entrepreneurs and holidaymakers to experience vanlife. Our empowering community is reliant upon honesty, and we require owners and hires to be open and transparent when engaging with Camplify and one another.

Security: Whether you’re sharing your much-loved caravan or about to embark on your first camping experience as a hirer, we want you to feel safe and secure. We expect owners and hires to respect each other’s belongings and personal information.

Theft, vandalism, or extortion: You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in possession of listings after the agreed drop-off time, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud: You should not make transactions outside of Camplify’s secure payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other competing sites or market unrelated products; divert payments meant for others; or make false claims against other members of the community.

Zero discrimination: Camplify has a zero tolerance policy towards discrimination of any kind. You should treat your fellow members of the Camplify community as you would like to be treated yourself: with respect. We want everyone to feel welcome and ask that you follow all applicable laws and respect each other’s differences.

Communicating only on the platform: Keeping your key communication on the Camplify messaging system is paramount. Evidence of this communication may be called upon in the rare case of a post-hire dispute. In cases where you speak verbally with the owner or hirer, it is strongly recommended that you make a clear note of any verbal arrangements in the booking comments. Effective collation of notes ensures transparency and clarity for all parties. 

Impact of natural disasters and pandemics: Natural disasters such as bushfires, floods, storms and other dangerous acts of nature and pandemics that we have all experienced during 2020 may prevent the van from going out on hire safely. Camplify strongly discourages the continuation of any bookings that are deemed a safety risk due to climatic or health conditions. However, in these types of cases, it can understandably feel a little awkward when it comes to cancelling the booking – especially when several external commitments have already been made by both parties. As an owner in these circumstances, it is common practice to either offer to postpone the trip to a safer travel date or refer the hirer to the cancellation policy that exists for that booking if no alternative dates can be arranged. As a hirer in these circumstances, it is important to remain calm and work with Camplify and the owner to come to a fair agreement for all.

Good judgement: Unfortunately, accidental damage can happen while your RV is out on hire. On these rare occasions, we ask that you exercise good judgement when dealing with any incidents that occur and make a good attempt to put yourself in each other’s shoes. We understand that it can be an emotional time, but it is important that you remain calm and work together with Camplify to reach a fair and reasonable solution for all involved. 

Wear and tear vs damage: Understandably, the more a piece of equipment gets used, the more wear and tear it receives. Therefore, it’s important for members of the Camplify community to understand the difference between something that is wear and tear versus actual damage. Please refer to the Camplify Fair Wear and Tear Guide for more information on the definitions.

Reliability: Every Camplify booking is a contract between the owner and hirer. Contracts require reliability from both parties, whether it be in terms of responsiveness, condition of the van, cancelling a confirmed booking without good reason, going against the set expectations or something else. Reliability from both parties is crucial to a five star experience for all. If, as an owner, you accept a booking and take money from the hirer, you have a contractual obligation to fulfill the booking. If an issue arises whereby you are unable to honour this, it is crucial that you notify the hirer and Camplify immediately.

Bullying or harassing others: You should not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others, or violate our review and content standards. Respect the RV, respect your environment and respect one another. Bullying and harassment will not be tolerated and will be treated very seriously.  

Courtesy: Courteous attitude and behaviour is important in the success of a peer-to-peer environment. Do the courtesy of communicating if and when something gets lost or damaged, arrive on time for pick-up and drop-off, communicate any notable changes to the booking, respond within a reasonable timeframe and try your best to have a level of understanding if things don’t quite go as you expected. 

Communicating with Camplify: At times, a Camplify team member may have to talk to you about your responsibilities as an owner or hirer. The team members at Camplify are all passionate, committed individuals who always want to help. Be respectful and courteous to Camplify team members, they are there to help. Sometimes unexpected problems arise which causes some frustration. It is never OK to take your frustration out on Camplify team members.  Shouting at or verbally harassing Camplify team members will not be tolerated. Any person doing so will receive a verbal warning. If the person does not calm down the call will be terminated, and a record made on the caller’s account.  In the case of repeat offences, Camplify may suspend or terminate the caller’s access to the Camplify Platform.  

Camplify has team members located throughout various parts of the world, as the company works towards providing a 24/7 customer service experience. In any safety or roadside assistance scenario, following the instructions of a Camplify team member or roadside assistance partner is key to resolving your issue as quickly and safely as possible.